KigaliBox Terms & Conditions
Welcome to KigaliBox β where faith meets creativity. By using our website and services, you agree to the terms below. These apply to all visitors and customers.
About KigaliBox
KigaliBox is more than a storeβitβs faith in action.
We create meaningful products that help you express your beliefs, inspire others, and share messages of love, grace, and courage.
Ordering Process
Guest Checkout
No account needed. Simply select your items and place your order
Order Confirmation
After checkout, youβll receive:
A confirmation email
A tracking code to follow your order on our website
Order Changes
You can modify or cancel your order within 10 minutes of placing it.
After that, processing begins and changes are no longer possible.
Track Your Order
Use your tracking code directly on our website or contact us if you need help.
Payments & Pricing
Payment Method
We accept Mobile Money (MoMo) payments only:
Code: 1534680
Pricing
All prices are in RWF
Taxes are included
Prices may change based on market conditions
Secure Payments
Your transactions are protected. We do not store sensitive payment details.
Delivery & Shipping
Fast Delivery
Kigali: within 1 hour
Outside Kigali: within 24 hours
Service Areas
Delivery availability is confirmed during checkout.
Missed Delivery
If unavailable:
Our team will contact you
After repeated failed attempts, additional charges may apply
Returns & Refunds
Money-Back Guarantee
Not satisfied? You can request a refund within 7 business days.
Return Conditions
Items must be:
Unused
In original packaging
In perfect condition
Non-Returnable Items
Perishable goods
Personal care items
Customized products
Refund Process
Refunds are issued after inspection via your original payment method.
Start a Return
Contact our support team to begin the process.
Privacy & Data
What We Collect
Only essential details:
Name
Email
Phone number
Delivery address
How We Use It
Your data is used ΩΩΨ· for:
Order processing
Delivery
Customer support
We do not sell or share your data.
Cookies
Used to improve your experience. You can disable them anytime in your browser.
Intellectual Property
Ownership
All KigaliBox content (designs, logos, text, images) is protected and belongs to KigaliBox.
Restrictions
You may not copy, reproduce, or use our content without permission.
Our Commitment
Everything we create is inspired by faith and made with love.
We are committed to:
Quality products
Meaningful designs
Honest and caring service
Contact Us
Need help? Weβre here for you:
Phone: 079 550 8826